Member Handbook & Policies

• Photo ID must be presented for all membership purchases, day pass purchases, and guest pass use. All purchases must be completed in person; online purchasing is not available.

• Memberships are non-transferable and membership card sharing will result in suspension of membership privileges.
  
  
• All prices are subject to HST.
  
  
• Payment options include cash, debit, DALCARD, Visa, MasterCard or American Express.
  
  
• Family passes: consists of 1 adult and their partner, and their children under the age of 19. Family members must be related by blood, marriage, common-law or legal guardianship to be eligible.
  
  
• Children under 12 years of age must be supervised by an adult 18 years or older at all times while in the facility.
  

• Members are required to carry their membership ID cards to access the building. Staff reserve the right to ask for Sexton Gym ID at any time.
• Spouses/partners and children 12 years and over must have their own Sexton ID cards, even if on a family membership and may result in the termination of your membership.
• Members who forget their card will be given a limited number of grace entries (10 max) per semester. Once these are used, members must produce a valid membership card or purchase a replacement to gain access. Lost Sexton Gym membership cards will be replaced for a fee. Dalhousie University I.D. (for students, employees, alumni, etc.) must be replaced at the DalCard office.
• At Sexton Gym, a family is defined as the member, their partner/spouse and their dependent children all residing at the same address. Dependent children are those under 19 years of age and living at the same address as the parents/guardians. Proof of residency is required.
• While using Dalhousie’s athletic facilities members are not permitted to employ or use personal trainers or coaches who are not employed by and/or are not official volunteers of the Department of Athletics and Recreation.

The privacy of all members, guests and our staff is of the utmost importance to us. The use of camera/video enabled devices is strictly prohibited in any locker rooms/change room areas, restrooms, showers or saunas.

Members are permitted to use their camera/video enabled devices provided it is for personal use only, does not disrupt or capture the activity of others and is in accordance with Dalhousie University’s Code of Student Conduct and Harassment Policy and the Dalplex User Code of Conduct. 

If you are interested in capturing photos or videos for professional purposes, or if you have a media request, please contact sports@dal.ca

For the protection, safety and enjoyment of all users, we ask that the following rules are followed:

• No soliciting.
• No food or drink (other than non-breakable water bottles) permitted in activity areas or locker rooms.
• Children under 14 are not permitted in the cardio & strength room.
• All personal trainers or coaches providing services in Dalhousie’s athletic facilities must be employed by and/or be official volunteers of the Dalhousie’s Department of Athletics and Recreation, with the exception of private rentals. The supply of services within Sexton and other Dalhousie athletic facilities remains proprietary to Dalhousie’s Department of Athletics and Recreation.
• Sexton Gym is a smoke-free and scent-free facility. Dalhousie University asks everyone to avoid wearing scented personal care products, as fragrances can trigger asthma attacks, allergies and other medical conditions. For more information on Dalhousie’s scent free policy please visit www.dal.ca/dept/safety/programs-services/occupational-safety/scent-free.html. Smoking is not permitted on the Dalhousie campus.
• Sexton Gym does not condone profanity or insulting slogans on members’ attire. Sexton reserves the right to govern appropriate apparel while using the athletic facilities. Proper athletic wear is required for exercise including appropriate shirts, shorts/athletic pants and athletic footwear in all areas. No open toe shoes, sandals or bare feet are permitted.
• We request that members report violations of the rules or damaged equipment to the Client Experience Centre staff.
• Sexton staff have the right to revoke membership privileges based on non-compliance to established rules and regulations.

• Minimum age for weight room use is 14 years old.
• Gym chalk is not permitted.
• The use of a spotter is highly recommended while using weight room equipment.
• Do not rest on equipment.
  
• Do not drop the weights on the floor.
• Weight collars must be used on barbells.
• Weight room users must return weight plates to the storage racks provided.
• Wipe down all equipment with a cloth and the cleaning spray supplied by Dalplex. Do not spray equipment directly, instead spray a cloth and wipe down machines or mats.
• Please be courteous to other users at all times.
• Members must follow the direction of weight room monitors and facility staff at all times.

• Parking passes are not available for Sexton Gym members.
• Parking may be available at nearby meters.
• Faculty, staff and student members must purchase a Dalhousie University parking permit through Dalhousie Security Services to park on campus.
• The Dalhousie campus parking lot is the property of Dalhousie and is monitored and operated by Dalhousie Security Services.
• All parking violations are the responsibility of the vehicle owner.
• Any vehicles illegally parked in Dalhousie University designated spaces or at expired meters, in fire lanes, or in other areas not specifically designated for parking will be subject to ticketing, immobilization, and/or towing at any time.
• Additional information regarding parking on Dalhousie Campus can be found online at www.dal.ca/parking

Our membership Freeze Request Policy is as follows:

Personal Reasons

• Members may submit a Freeze Request for 1–4 months.
• A $25 + tax Freeze Admin Fee must be paid when the Freeze Request is submitted.
• Additional Freeze Requests of 1–4 months may be submitted and will be subject to an additional Freeze Admin Fee.
• The Freeze Request must include a start and end date of the freeze period. Freeze Requests without dates cannot be accepted or processed.
• Freeze Requests are subject to review and may be denied.
• If approved, the freeze will take effect 7 days from the date the Freeze Admin Fee is paid.
• A Freeze Request is not confirmed until it has been reviewed, approved and a confirmation email has been provided to the member by the Client Experience Team.
• Once a Freeze Request has been processed and applied to the membership, the approved freeze dates cannot be changed or adjusted.

Medical Reasons

• Medical freezes may be requested at any time for a minimum of one month with valid medical documentation.
• Freeze Admin Fee does not apply to approved medical freezes.

Payments and Membership Expiry

• Monthly membership payments will continue during the approved freeze period.
• The membership expiry date will be extended by the approved freeze period.
• Once a Freeze Request has been approved, processed and applied to the membership, the freeze period cannot be changed, transferred, refunded, or adjusted.

Family and Add-On Memberships

• Members may request to freeze one or all memberships on their account.
• If only one membership is frozen, the approved Freeze Credit will be shared across associated memberships so that expiry dates remain aligned.
• If all memberships are frozen, they must be unfrozen together.

Freeze Credit

• The approved freeze time is added as a Freeze Credit at the end of the membership year.
• Freeze Credits cannot be frozen, backdated, transferred or adjusted.
• Membership payments will not be assessed during the Freeze Credit period.

Important Information

• Freeze Requests must be submitted in writing at least 7 days before the requested freeze start date, either in person or by email to Dalplexinfo@dal.ca.
• Do not assume your Freeze Request has been approved until you receive confirmation in writing from the Client Experience Team
• This $25+tax Freeze Admin Fee is non-refundable.
• Access to Dalplex or Sexton Gym is not permitted while the membership is frozen.
• Parking permits must be returned before a freeze can be authorized.
• Freeze Requests will not be applied retroactively.
• No refunds are provided for unused freeze time or Freeze Credits. Any unused freeze time or Freeze Credit is forfeited if the membership is cancelled.
• All full-year memberships are eligible for Freeze Requests; however, approval is not guaranteed.

• Cancellation requests must be submitted in person at the Dalplex Client Experience Centre or the Sexton Gym office, or in writing to dalplexinfo@dal.ca.
• Cancellations require a minimum of 30 days written notice.
• Cancellations requests cannot be accepted over the phone.
• Non-use of the facility does not void the membership agreement.
• Membership fees are non-refundable.
• Cancellation requests received before the completion of the initial 12-month term will be subject to a $25+tax cancellation fee.

Auto-Renewal Details

• The initial term of an annual Sexton Gym membership is 12 months.
• Memberships paid through monthly pre-authorized payments will automatically renew for an additional 12-month term on the anniversary date, unless a cancellation request is received in writing before renewal.
• Members who request cancellation after completing their initial 12-month term will have the $25+tax cancellation fee waived.
• Dalplex will provide written notice of upcoming auto-renewals; however, it is the member’s responsibility to ensure contact information is current.
• Membership fees are non-refundable if a member fails to cancel prior to auto-renewal.