Registration & Refund Policies
Adult program registration and refund information
Transfer & Refund Policy: Camps & Academies
- Registration must be paid in full at time of enrolment.
- All camp/academy refunds are subject to a $25 administrative charge (fee is applied to each camp refunded). There is no charge for a camp transfer.
- Within 21 days prior to the camp or academy start date, registrations are non-refundable unless:
-a camp or academy is cancelled by administrators, in which case a full refund of the registration fee will be issued.
-if the child/youth cannot participate due to medical reasons, substantiated by a medical certificate. - Refunds will be pro-rated if a child/youth participates in any of the sessions.
- All camp and academy refunds must be approved by the camp coordinator.
- Please allow up to three (3) business days for processing of all refunds.
Refund Policy: Youth Programs (excludes camps & academies)
- Registration must be paid in full at time of enrolment.
- Participants registered for a program may transfer or withdraw up to 7 days prior to the program start date.
- Within 7 days prior to the program start date, registrations are non-refundable unless:
-program is cancelled by administrators, in which case a full refund of the registration fee will be issued.
-if the child/youth cannot participate due to medical reasons, substantiated by a medical certificate. - Refunds will be pro-rated if a child/youth participates in any of the sessions.
- Please allow up to three (3) business days for processing of all refunds.
Refund Policy: Birthday party or group booking
- Party & group bookings must be paid in full at time of booking.
- Party & group bookings may be cancelled without penalty up to 21 days prior to the booking date.
- Party & group booking cancellations with less than 21 days notice are subject to a $25 administrative charge.
- All birthday party refunds must be approved by a Client Experience Centre supervisor. Please allow up to 3 business days for processing.