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Changes to court booking website

Posted by Dalplex on March 28, 2024 in Current News

Starting in April, Dalplex will be shifting to a re-designed website for booking courts online. This re-design will impact the badminton, squash, racquetball, and pickleball courts as well as table tennis, Studio 4, and the golf hitting net reservations. The golf simulator will not be impacted by this change.

This change will come online starting with the timeslots on April 25.

This new page will allow members to easily manage their bookings through our website. Members will be able to see the timeslots they have already booked and easily cancel their booking through the website.

To book a court:

On click on Racquet Court Bookings, then select the type of activity you want to book. On the activity page, select the day you want to book then click “book now” for the available timeslot you want.

Courts continue to be available to book 72 hours in advance of the timeslot and members remain limited to one hour of play per activity per day.

Once you have booked a timeslot, you will receive a confirmation email. There are three new ways to cancel your booking if you so desire:

  1. click the three dots on the timeslot and click cancel booking or
  2. navigate to the main bookings page and click the three dots beside the upcoming booking you wish to cancel and click cancel booking, or
  3. confirmation email, click cancel.

Members can check in for their booking at the Client Experience Centre up to 30 minutes prior to the start of their booking. Failure to attend their booking or cancel their booking in advance could result in the suspension of a member’s booking privileges. Members are asked to cancel their booking at least 30 minutes in advance of the start of the timeslot.

Full details on our court booking policy can be found on our website.