Frequently Asked Questions

Facilities

1. Will the High Performance room be opening?

The High Performance room will only be available for varsity student-athlete training starting August 4, 2020.

2. How can I book the High Performance room for a sports team?

Access to the High Performance room is currently limited to varsity student-athletes.

3. Will Sexton Gym be opening?

Sexton Gym remains closed at this time, but Sexton Gym members are able to use Dalplex until it reopens.

4. How early will Wickwire be opening?

Wickwire Field opened on July 6, 2020 but was closed August 6, 2020  as capacity limits and physical distancing requirements were not being adhered to and provincial return to play guidelines for field-specific sports were not being followed by all users.

As of Monday, August 24, 2020 Wickwire Field will be open Monday, Wednesday and Friday from 12:30-2:30pm for two weeks after which we hope to expand our hours for general member access outside of scheduled activities.

5. When is the Fieldhouse opening?

The Fieldhouse (including the track, table tennis, badminton, and basketball courts) reopened on August 17, 2020 as part of the third phase of our reopening plan.

Users will be required to book appointments and follow the provincial sport governing body return to play guidelines for each sport.
Badminton
Basketball
Table Tennis
  

6. Is the pool included in the reopening plan?

The pool reopened on August 17 as part of the third phase of our reopening plan. Members are required to book an appointment.

Booking Appointments

1. How do I book an appointment?

Members are now required to book an appointment to use Dalplex online through our member portal.

 

2. Is there a limit to the number of bookings?

Members are limited to one appointment per day and must pick which area they want to use. For eaxample - Members may not book an appointment to use the fitness hall and pool on the same day.

3. How long will we have to book workouts for before we can just walk in again?

Appointments will be required until further notice. We will be following very strict protocols to ensure the safety of our members and staff as part of our reopening plan. These protocols have been developed to meet and exceed the health and safety standards laid out by Public Health.

4. Can we book workouts for multiple days at once?

Members can book appointments up to 72 hours in advance starting August 1, 2020. Appointments can be made online or by calling 902 494-3372. In-person appointment booking is not available at this time.

5. When will you be opening the website to book a workout appointment?

Members will be able to start booking appointments on August 1, 2020.

6. How long is each workout appointment?

Fitness Hall appointments are 60 minutes in length and include the time it takes to enter and exit the building. 

Appointments for the pool, track and basketball, badminton, table tennis, squash, racquetball and tennis courts are one (1) hour in length.

Fitness class appointments vary depending on the class and include the time it takes to enter and exit the building.

7. Can two people who live together book at the same time?

Yes, but each member must book their own appointment unless they have a family membership. One family member can book for other members of their family when they book their own appointments.

It's also worth noting that partnering/spotting is currently not permitted in the Fitness Hall.

8. Do we need to book in advance for even just the cardio machines?

Yes, you need to book an appointment for the Fitness Hall to use the cardio machines.

Fitness Hall (cardio & strength training equipment) appointments

9. What happens if I don't show up for my appointment?

Members can cancel by phone (902-494-3372) or online up to three (3) hours before their appointment time.
- A warning will be issued for the first missed appointment
- Members will be suspended for seven (7) days each time they do not show up for subsequent appointments 

10. Why are you being so strict with appointments?

Physical distancing and public health instructions require we reduce the number of people in our facilities, thus limiting the number of members who are able to enjoy our facilities on a regular basis.

If a member does not show up for their appointment, they are taking a space away from someone else who could be using it.

11. How can I get a court with my partner?

To book with your partner:

ONLINE

- The first member books an appointment, noting the court #, day and time. Be sure there are two spaces availabe before proceeding!

- Once confirmed, the second member should proceed to book the second spot of the same court #, date and time.

BY PHONE

- Call 902-494-3372 and have both member or BOO #s ready.

Memberships

1. Will there be any changes to membership pricing with the limited time slots available?

We suspended the collection of all membership and member service payments on April 1, 2020. The collection of Dalplex membership fees will recommence on September 1 at the same rates.

2. If Sexton Gym members are able to use Dalplex, will payments recommence on September 1, 2020 or when the facility reopens?

Yes, Sexton Gym membership fees will be reinstated on September 1, 2020 with all of its members provided with access to Dalplex.

3. When will people with multi-use passes be allowed to use them again?

We hope to be able to allow the redemption of multi-use passes in September.

4. Will I be able to get a membership for just the summer?

We are not selling summer memberships this year.

5. Have memberships rates been released yet? Anything short term?

There have not been any changes to our membership rates or offerings at this time.

6. When do new members start to get charged for their memberships?

New members will be charged immediately to use the facility.

7. If I add a family member to my membership, when will those payments start?

Payments for family adds will commence at the time of purchase. Additional information on family add-ons can be found here.

Fitness Classes

1. Will you be offering fitness classes?

Yes, we will be offering a limited number of classes in August, with more to come in the fall.

Due to physical distancing requirements, in-person fitness class spaces are limited and members will have to book a class. Many classes will be recorded and available for at home use.

Class Schedule

2. When will the group fitness schedule be available?

You can find information on group fitness classes and how to book at time here.

3. Will you be offering spin classes?

We are not sure when spin classes will become available. Stay tuned for additional information.

4. Will Zumba be happening?

Yes, Zumba is one of the fitness classes that we will be offering. Due to physical distancing requirements, in-person fitness class spaces are limited and members will have to book a class. Many classes will be recorded and available for at home use.

Class Schedule

Dal Students

1. Do we get a membership as a full-time student at Dal?

Yes, current full-time students have access to Dalplex. New Dalhousie students will not be able to access Dalplex until they get their DalCard. The DalCard Office will not be issuing cards until the last week of August, 2020.

2. Do part-time students have to pay to use Dalplex?

No, part-time students have free access to Dalplex for the 2020 fall term.

3. If you graduated in May 2020 can you still use Dalplex in the summer?

Yes, up until August 31, 2020.

4. Will students who were enrolled in classes when you closed be able to use the gym?

Yes, up until August 31, 2020. After that time, only current full-time Dalhousie students will have free access to Dalplex.

5.  Are club and intramural activities taking place this year?

We are currently working on programming for students and hope to have additional information soon.

6. Do students on co-op have to pay for a Dalplex membership?

No, all Dalhousie students have access to Dalplex for the 2020 Fall term.

7. Do medical students need to purchase a membership?

No, all Dalhousie students have access to Dalplex for the 2020 Fall term.

Sporting Activities

1. Squash courts seem low risk, why are they in the last phase of reopening?

Our phased plan includes only opening certain areas of Dalplex at a time.

The reopening of the squash and racquetball courts will be part of our third reopening phase.

Squash
Racquetball

2. Will the table tennis area be open?

The Fieldhouse (including the track, table tennis, badminton, basketball and volleyball courts) is scheduled to reopen on August 17, 2020 as part of the third phase of our reopening plan.

Users will be required to follow the provincial sport governing body return to play guidelines for each sport.

Badminton
Basketball
Table Tennis
Volleyball   

3. Are the basketball courts reopening too?

The Fieldhouse (including the track and badminton, basketball and volleyball courts) is scheduled to reopen on August 17, 2020 as part of the third phase of our reopening plan.

Users will be required to follow the provincial sport governing body return to play guidelines for each sport.

Badminton
Basketball
Table Tennis
Volleyball   

4. Is badminton included in the opening?

The Fieldhouse (including the track and badminton, basketball and volleyball courts) is scheduled to reopen on August 17, 2020 as part of the third phase of our reopening plan.

Users will be required to follow the provincial sport governing body return to play guidelines for each sport.

Badminton
Basketball
Table Tennis
Volleyball  

Other

1. Why are you waiting until August 4 to reopen?

Dalplex, Sexton Gym, Langille Athletic Centre and Wickwire Field are all facilities within Dalhousie University, and aligning with the university-wide “Return to Campus” plan was a key factor in the reopening of our athletic and recreation facilities.

2. What are the key points to know for using the gym?

There are a number of things to know about using the gym that have changed since we closed in March.

We will be following very strict protocols to ensure the safety of our members and staff as part of our reopening plan. These protocols are being developed to meet and exceed the health and safety standards laid out by Public Health.

Members will be required to book an appointment to use the facilities.

You must have your membership card/DalCard to access the building. No exceptions will be made.

3. What about personal training sessions?

Virtual personal training sessions are available for purchase.

In-person personal training sessions are also available for purchase.

4. I’m new to Dal and don’t have a DalCard yet, can I get one?

New students need to get their student cards from the DalCard office.

5. Where can those without a vehicle leave their stuff?

We recommend you come to the Dalplex ready for your activity and leave your valuables at home. NEW - members are now permitted to bring average size gym bags/back packs (approx. 21.5 x 15.5 x 9 inches) to the gym. The bag must remain with you at all times.

6. Will the saunas be open?

No, the saunas and locker rooms are currently closed.

7. Does the reopening mean term will be held in person?

The majority of classes for the fall 2020 term will be held online. More information.

8. I guess there is no shower service right?

The locker rooms including showers, saunas, changing stalls and lockers are currently closed and unavailable for use.

Masks

1. When do I have to wear a mask?

As of July 31, 2020 you are required to wear a mask to in most indoor public places.

Members must wear a mask to enter the facility and while moving in the building to and from workout areas.

We recommend you do NOT wear a mask during physical activity.