Booking/Cancelling Appointments

As we reopen our facilities in phases, the safest way to manage capacity, enhanced cleaning and current Public Health protocols is through online booking of all available activities. It also enables you to guarantee your workout time.

As we progress through our reopening stages, we’ll continue to monitor our booking strategy and use your feedback to help update our procedures where needed.

What are the rules around appointments?

  • If you wish to use any of Dalplex's athletic facilities, you must first book an appointment. 
  • Appointments are currently restricted to Dalplex and Sexton Gym members ages 14+ and qualifying full-time Dal students. If you are unsure of the status of your membership, please call 902-494-3372 to speak to a Client Experience Centre staff member.
  • Depending on the activity and/or location, the duration of the appointment and the number of participants permitted will vary.
  • Appointments can be booked up to 72 hours in advance, until one (1) hour prior to its start time (provided the time slot is still available).
  • Only one (1) activity time slot booking per person per day. 
  • Members who do not show up for their appointments may lose the ability to book future visits. Members can cancel by phone (902-494-3372) or online up to three (3) hours before their appointment time.
  • Members must use their DalCard/membership card to access the facility. Entry will not be permitted without it. If you have lost or misplaced your card, please contact dalplexinfo@dal.ca or the DalCard office to order a replacement card.
  • Members are restricted to using only the facility they have booked (i.e. you cannot book an appointment in the fitness hall but instead attend a fitness class)

How do I book an appointment?

  • Beginning July 6, members can call 902-494-3372 to book an outdoor tennis court. 
  • Beginning August 1, members can book an appointment online to use the Fitness Hall (strength and cardio equipment) or attend a fitness class (facilities open August 4) up to 72 hours in advance.  

TO BOOK BY PHONE: call 902-494-3372 and have your member # or BOO# ready.

TO BOOK ONLINE:

  1. Visit dalsports.dal.ca and log in to your account. 
  2. Don't have an account? See below for information on how to create your account.
  3. Once signed in, choose 'Member Appointments' from the activity menu and then select the type of activity (i.e.: group fitness, Fitness Hall, etc). 
  4. Select the day of the week and/or the class you would like to book and click 'Register'. 
  5. Select the member who is attending the appointment. 
  6. Complete the questions and then click 'Add To Cart'. (If you answer 'no' to any of the questions, you cannot book an appointment and/or enter our facilities.) 
  7. Please click 'Checkout' in your shopping cart, then confirm 'Checkout' in the pop up box. 
  8. Your transaction is now complete. Your receipt will be sent to the email listed on your account.

Creating an account

Dalhousie Students/Faculty/Staff 

Please use your NET ID and password to access/set up your Dalplex account.

The primary email on our system is the one you provided to the registrar's office and must be used to connect to your profile and to set up the online account.

When entering your B00 number, please replace the 'B' with a '0'.

Dalplex Members

Members should be using the same email they provided at time of membership purchase.

When entering your member number to set up your profile, do not use a dash. Ie. M-278016 should be M278016.

Need help? Call 902 494-3372 for assistance.

 

 

 

 

 

 

How to book an appointment

How do I cancel an appointment?

  • Members who do not show up for their appointments may lose the ability to book future visits. 
  • Members can cancel their appointment up to 3 hours beforetheir appointment time.

TO CANCEL BY PHONE: Call 902-494-3372

TO CANCEL ONLINE:

  1. Visit dalsports.dal.ca and log in to your account. 
  2. Click on your user name (top right hand side of the screen) and then click 'Profile'. 
  3. On the left hand side of your 'View Account' screen, click on 'Programs', then 'Registrations'. 
  4. Then you can cancel your appointment(s).